Terms & Conditions
The Contract
The Contract for a short-term holiday rental will be between Parnacott House (referred to as “Parnacott House or We”) and the person making the booking and all members of the party who are part of the booking (referred to as “the Customer, or Your or You”) in the following booking conditions. UK Law will govern the Contract. The contract of hire is not effective until We have processed the deposit. The contract will be subject to these booking conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking and prior to arrival. We must be provided with a full list containing the names of everyone in the party, ages of children under 18 years, and the address and phone number of the party leader.
Payment
Bookings are CONFIRMED in writing (e-mail) on receipt of the deposit of one third of the booking cost. The non-refundable booking deposit must be paid within 2 days of the booking being placed, unless a specific alternative has been agreed.
The balance will be due 6 weeks prior to the booking commencement date for your holiday at Parnacott House. Payment by Bacs or cheque please.
Cancellations
If your booking has to be cancelled because Parnacott House has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) non-performance by our suppliers or contractors; and (i) failure of utility service, and the period of closure covers your booking You will be refunded in full.
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Government restrictions, like those in force during the Covid Pandemic which prevents Parnacott opening to holidaymakers or You travelling out of your area, that result in your holiday being stopped will be covered and you will be refunded in full.
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Please note:
Customer inability (or the inability of any, some or all of Your intended party) or disinclination to travel to and stay at Parnacott House for any reason - this includes but is not limited to illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport you will not be refunded unless We are able to re-let Parnacott House without financial loss. The conditions listed above remain at Your risk and do not give rise to a right to cancel or to receive a refund unless, as stated, We re-let the property without financial loss. You are strongly recommended to take out UK travel insurance/cancellation cover to cover these eventualities. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
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Cancellations must be notified to Parnacott House by phone and email. Once received in writing We will confirm the cancellation request.
Any refund due will paid within 14 days.
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Change of Date
Any request to change the date of a booking will be given due consideration but is always at Our discretion. Where a Change of Date is agreed there will be an administration charge.
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We cannot emphasise strongly enough that it is the responsibility of the Customer to acquire suitable travel insurance for themselves and their party to cover the booking.
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Parnacott House strongly recommends that the Customer acquires suitable insurance to cover circumstances beyond the Customers’ control such as, but not limited to, jury duty, incarceration, change in personal or work circumstances, military service, illness – including Covid and shielding, family emergencies and travel delays.
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Covid is also now a known risk and it is possible for You to insure your holiday against it. This can include the customer or any of the party having Covid, the customer or any of the party having to isolate or quarantine, or you wishing to shield any Members of the party.
Arrival & Departure
Arrival from 5pm
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Departure by 10am
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(If extra time is required it might be possible to extend at additional cost)
Arrival time is from 4.30/5.00 p.m. on the day your holiday starts, unless an alternative time has been agreed before hand.
Members of the family will greet you and show you around. Health and Safety and Fire 'Drill' arrangements will be explained.
At the end of your holiday departure is by 10 a m, unless otherwise agreed. We should be informed of any departure at an earlier time as we like to say goodbye in person, and the cleaning Team needs to have prior notice.
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Please Note:
You and the members of Your party must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period.
The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties.
You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.
Dogs
It is necessary that guests bringing dog(s) agree to the conditions below.
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We allow up to 2 dogs - agreed before arrival/when booking.
Payment for dog(s) by arrangement.
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Additional Terms and Conditions for Guests bringing their dog(s).
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Parnacott House is dog friendly but please note the following:
Dog(s) must not be left alone in the house.
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When coming back with your dog from a walk or from the beach, please make use of the tap in the yard.
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Poop patrol: please pick up after your dog(s), even out in our lanes or fields and put bags in a lined dustbin in the Refuse and Recycle area. Please remember to take poop bags to the beach with you.
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The Countryside Code must be followed so please do not take your dog(s) into fields with livestock on them.
On a designated footpath that crosses fields with sheep please keep your dog(s) on a lead.
Please also make sure you close any gates behind you.
Please keep you dog(s) downstairs and give the house a basic clean to remove any dog hair.
Do let us know about any accidents.
Should additional cleaning be required as a result of your dog(s) we may have to make a small charge.
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Third Party Suppliers
(CHEFS, ETC)
1) If You want to bring in the services of a third-party supplier like a chef, that You have chosen and is not on Our list of Approved Chefs/Caterers, whilst staying at Parnacott House, you must ask in advance of Your stay and receive written permission to do so.
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2) Parnacott House would need to see the third-party supplier’s public liability insurance, and any other related/required certification.
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3) Parnacott House does not accept liability for the activities of these third-party suppliers.
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If you bring a third-party supplier to Parnacott House without consent, we reserve the right to ask them to leave.
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Number Of Persons Using The Property
Parnacott House is costed and insured for up to 14. This number excludes babies sleeping in cots.
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Any agreement to accept an additional child or two must be made when booking and there will be an additional charge made to cover costs and insurance.
We reserve the right to refuse admittance if these conditions are not observed.
Any persons other than members of Your party must not use the facilities at Parnacott House unless explicit permission has been given in advance.
If You wish to invite additional visitors to call in during your holiday, You must request and receive permission in advance.
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Parnacott House will need to know the names of any such visitors and You will be responsible for them.
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In the event of such agreement being reached there may be an additional charge to cover footfall and insurance.
Supervision
The Party Leader/Booker must be a responsible adult over the age of 18.
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You, the Party Leader/Booker are responsible for the full active physical supervision of all members or your party under the age of 18 at all times.
This is particularly important around the gardens, in the lanes, in the games room and in the surrounding fields which have natural countryside hazards, such as fences.
Although Parnacott House is a peaceful place, we do from time to time have large vehicles visiting and working on the site (such as bin and recycling lorries, farm vehicles and delivery trucks).
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Bicycles, scooters and ride-ons must not be stored or used in the house in any circumstances.
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Parties NOT supervising their children responsibly may be asked to put appropriate arrangements in place or to leave the relevant facility.
Electric Vehicle Charging Policy
*Any reference to “Property” in this policy is a reference to the Property including any garden, grounds, outbuildings, garages or communal spaces.
*This policy forms part of our contract with you. A breach of this policy will constitute a breach of the contract between us
E V charging is not permitted at Parnacott.
What is an Electric Vehicle?
For the purpose of this policy an EV is any vehicle that uses electric motors, either fully or partially, to drive its wheels. It will derive some or all its power from rechargeable batteries which requires connection to the electricity grid (plug-in). This includes fully chargeable and plug-in hybrid cars, motorbikes, buggies, scooters, mopeds, bicycles, utility vehicles and tracked vehicles.
Can we charge electric vehicles at Parnacott?
No! We do not allow electric vehicle charging anywhere on the Parnacott estate. There are charging stations in Holsworthy and in Bude.
Who does this policy apply to?
This policy applies to all members of the Booking Party and to visitors given prior permission by Us to call in.
Internet
Although Parnacott is hidden away in the countryside, we have the ability to provide you with free WIFI via Air band. Unfortunately, it can't provide London speeds needed for no latency (smooth) gaming, but it's good enough to view entertainment and for your internet needs.
Damages & Breakages
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. If damage occurs to the Property as a result of the actions of Guests during the stay, where the extent of that damage is so severe that the Owner must (in their sole opinion) cancel and/or refund subsequent bookings, the Owner may bring a claim against you for any loss arising as a result, including the cost of refunding other guests affected by cancelled Bookings and any additional administrative fees incurred in respect of the same.
Care Of The Property
Our holidaymakers are expected to take all reasonable care of Parnacott House, its furniture, pictures, portraits, artefacts, fittings and effects, in or on the property.
You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period.
It is Your responsibility to inform us before departure of any damage or stains, and anything that stopped working during your holiday.
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Please note:
You must NOT use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.
Festival volume music inside or outside is prohibited.
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Music carrying out into the gardens and grounds after 11 p.m. is not acceptable.
Impolite behaviour towards Us or anyone else at Parnacott will not be tolerated.
Parnacott is a non-smoking house. Smoking is NOT allowed in any part of the inside of the House. Any damage will have to be paid for in full within seven days of notification. (We recommend that you have holiday insurance in place to cover this eventuality.)
Smokers outside are expected to dispose of unwanted smoking materials in a responsible way. Thank you.
Right Of Entry
We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
Complaints
We pride ourselves on making every effort to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. Having us here on site means that we can usually sort out any problems fairly quickly. We want you to take away happy, lasting memories and, of course, we want you to come back.
Liability
Parnacott House, its employees and representatives shall not be liable to You or Your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property.
What's NOT Allowed At Parnacott House
1) Electric Vehicle charging is not permitted.
2) Fireworks, Chinese/Sky Lanterns, firepits and portable BBQ’s are explicitly forbidden at Parnacott House. The whole surrounding area is a tinder box in summer and there are livestock on pretty much all the fields surrounding Parnacott House.
3)Visiting guests of the Holidaymakers can only call in if prior permission has been requested and granted. Only those holidaymakers listed as part of the Party may stay overnight; guests are prohibited from camping out or staying in the house.
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Camper vans only by prior permission and there will always be an additional charge. (See above.)
Health and Safety/Fire regulations apply to any visitor and/or Camper van.
4) Guests who invite visitors who have dogs, must request and receive prior permission from Us.
Any visiting dogs must abide by our Doggy Code of Conduct
5) Drones are not allowed to be flown at Parnacott House without explicit written permission. We will need to see your licence to fly the drone, and even if permission is granted, the drone will only be allowed to fly over our fields and not Parnacott, its outbuildings or any other buildings at Parnacott.
6) Under no circumstances are you to bring electrical appliances to Parnacott House, other than laptops and phone chargers, without explicit written permission. This includes air conditioning units, heaters and fans.
Electric guitars and such like may trip our RCDs and may cause damage. Moreover, electricity prices are now sky high and electricians are not cheap!
Our insurance may be invalidated and we will levy a charge if we find such items/devices have been operating without consent.
Hot Tub Safety - The Do's & Don'ts
What you need to know about the rules:
User safety guidelines
As soon as your hot tub has reached the desired temperature, the water's sanitiser levels are safe, clean, and ready to enter, you may make us of the hot tub.
Next to consider is the safety of yourself and others whilst using the hot tub. Some general health and safety rules should, therefore, be followed.
n.b. Never start the pump when the lid is on.
Hygiene
Hygiene is a top priority when using your hot tub because if the water isn’t maintained regularly, you could put yourself and users at risk of infection.
To keep water free of germs and body products such as lotions and perfume, you should always shower or bathe before getting in. We advise that you shower or bathe after getting out too so that the water's chemicals are not left sitting on your skin, which can also be harmful.
If you have been unwell, have an open wound or have any other infection or illness, it's best to avoid using the hot tub altogether until you are symptom-free for at least 48 hours.
How long should I stay in a hot tub?
As much as it’s tempting to spend hours soaking in your hot tub you could cause your body to overheat. There’s also a chance you could become dizzy, lightheaded or feel nauseous.
We advise that you limit your soak time to between 15-30 minutes to avoid potential heat-related health risks.
If you or any of your bathers have any underlying health conditions, consult a medical professional before using the hot tub.
Drinking alcohol whilst in a hot tub
A glass of wine or a couple of beers can be relaxing whilst in the tub, but as we know, alcohol can cause dehydration. The heat of the water can amplify its effects, so it's best to keep consumption to a minimum.
Try to avoid any spillages, too, as this can affect the pH balance of the water. If you accidentally spill your drink in the tub, you must test and balance the pH levels accordingly/ask us to carry out the test.
Ensuring the safety of others
It's important to consider not only the safety of yourself but the safety of other users, especially those that are regarded as vulnerable. Ensuring that the water temperature is comfortable and that children are always supervised in and around the hot tub is the Party Leader's responsibility.
Can you go in the hot tub when pregnant?
During pregnancy, you should use the hot tub with care. Even just 10 minutes in the tub can raise your temperature above 38°C, which could put you and your developing baby at risk. Or you should avoid using it altogether, as there's an increased risk of overheating, dehydration, or even fainting.
Always consult your doctor or midwife if you’re unsure. You may be advised to lower the temperature to below 35°C and limit your soaking time to less than 10 minutes to avoid overheating.
Can children go in hot tubs?
No children under the age of 5 should use hot tubs. If your child is over 5 years old, a lower temperature of around 35°C and a limited soaking time of 10 minutes is advised, as they are less able to regulate their body temperature.
Children should NEVER be left unattended when using a hot tub to avoid accidents, and always ensure they drink plenty of water to prevent dehydration.
Can babies go in hot tubs?
Babies or toddlers are NOT allowed in the hot tub as their thin skin makes them more exposed to overheating. Their skin is also more sensitive to chemicals, which could lead to irritation too.
Keeping your hot tub water clean
Your hot tub water will be tested, cleaned and maintained regularly by "US" Parnacott House owners to ensure that you and your bathers are kept healthy and safe. You may see us doing this on occasion.
Even before and after every use of your hot tub, you can check the water's sanitary levels and pH levels using test strips should you have them with you; if these are too low, the levels need to be adjusted accordingly by adding the correct chemicals (chlorine) and using pH+ or pH- if you need to increase or decrease pH levels. This is best left to Us!
We will let you know if the water is in the process of rebalancing. Please be patient.
Physical hazards
It's always a risk when getting in and out of a hot tub, especially from splashing water which can cause the surrounding area to become slippery. The Party Leader is responsible for ensuring help is provided to those needing it.
Users should also never place their heads underwater if they have long hair or are wearing jewellery, as they could become caught and trapped in the outlet, causing a fatal accident.
Please exercise common sense at all times.
Heat-related health risks
Using your hot tub when unwell or if your body temperature exceeds 39°C can cause problems such as:
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Dehydration
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Heat exhaustion
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Heat stroke
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Heat rash
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Heat cramps
Prolonged exposure to heat could also aggravate any pre-existing chronic conditions such as respiratory, cerebral, and cardiovascular disease. Always consult a medical professional before using a hot tub if you have any underlying conditions.
Hot tub temperature when not in use
If you’re not going to use the hot tub for a while, avoid turning it off completely and keep it at a lower temperature of around 30°C with the lid firmly on.
If you turn it off completely, it’ll take longer to heat up so it’s less cost-efficient. Make sure you still check the chemicals while the tub isn’t in use. If in doubt ask Parnacott House owners for help.
